Return Policy
Effective Date: 11/18/2024
At Marathon Consulting INC, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we’re here to help.
1. Eligibility for Returns
You may return items purchased from our store within 14 days of receiving the product under the following conditions:
- The item must be unused, unworn, and in the same condition as received.
- The item must be returned in its original packaging, including all tags and accessories.
- Proof of purchase (e.g., order confirmation or receipt) is required.
Non-returnable items include:
- Customized or personalized products.
- Gift cards or promotional items.
2. Return Process
To initiate a return, please follow these steps:
- Contact us at info@bigballerbrand.com or within 14 days of receiving your product.
- Provide your order details and the reason for the return.
- Our team will review your request and provide a return authorization along with instructions on how to ship the item back to us.
Return Shipping Costs:
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
- We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed as follows:
- Refunds will be issued to the original payment method.
- Please allow 7-10 business days for the refund to appear in your account.
Partial Refunds:
We reserve the right to offer partial refunds for:
- Products showing signs of use.
- Items missing parts or original packaging.
4. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order.
5. Defective or Incorrect Items
If you receive a defective or incorrect product, contact us immediately at [Insert Email Address] or [Insert Phone Number]. We will cover the return shipping costs and provide a replacement or full refund.
6. Company Contact Information
.
info@bigballerbrand.com
Thank you for shopping with us.